Terms and Conditions

Please call us on (03) 9735 2260 if you have any questions, would like to make a booking, or need to cancel your appointment.

Please arrive at least 5 minutes before your scheduled appointment time.

Allergies/Health Concerns/Medication

If you have any health concerns or allergies, please notify us at the time of making your appointment or immediately before your treatment.  Please also let us know if you are taking Retin A, Accutane or antibiotics as these can affect how your skin responds to treatment (including making your skin more likely to graze if you’re having waxing done).

Holding Deposit
Please note we require a holding deposit (40%) for all Facial, Manicure and Pedicure appointments and any bookings where the total appointment time equals or exceeds 60 minutes.  You may prepay over the phone using a credit card, a gift voucher, or in-store via cash/EFTPOS.

Cancellation Policy
We understand that life doesn’t run to plan at times and you may need to change or cancel your appointment.  All we ask is that you provide us with 24 hours notice.  Cancelling without 24 hours notice or not showing up to an appointment will incur the loss of your holding deposit (40%).  This will be deducted from your credit card or gift certificate.

Please note that if you fail to give us 24 hours notice of cancellation for waxing and other appointments, you may be required to provide a holding deposit to reserve future appointments.

Running Late
Again, we understand that life doesn’t always run according to plan, however, we are a busy salon and turning up late to your appointment, even if by only 5 minutes, may often mean that we are unable to fit you in as it would mean that we would then run late for the next client.  If we are unable to provide the treatment to you at all, this will be considered a cancellation – please see Cancellation Policy.

Please also see Waxing Tips and Spray Tan Tips

2019 Facial and Massage Special (Prepaid Treatments)

Purchase four (4) 60-minute facials or four (4) 60-minute massages or a combination of four (4) facials and massages, and we will give you a fifth massage or facial free! All pre-paid treatments, including the free massage or facial, must be used within April, May, June or July 2019.

This package is not shareable – the same person must use all treatments.

This is a pre-paid service and is not refundable. Any unused portion cannot be redeemed at a later date.

Cancellation/no show: for cancellations, we require 24 hours notice to cancel a booking. If we don’t receive 24 hours notice, pre-payments will not be refunded or allocated to any other booking, and you will forfeit 100% of your payment for that booking.