Please call us on (03) 9735 2260 if you have any questions, would like to make a booking, or need to cancel your appointment.
Please arrive at least 5 minutes before your scheduled appointment time.
If you have any health concerns or allergies, please notify us at the time of making your appointment or immediately before your treatment. Please also let us know if you are taking Retin A, Accutane or antibiotics as these can affect how your skin responds to treatment (including making your skin more likely to graze if you’re having waxing done).
Please note we require a holding deposit (40%) for all Facial, Manicure and Pedicure appointments and any bookings where the total appointment time equals or exceeds 60 minutes. You may prepay over the phone using a credit card, a gift voucher, or in-store via cash/EFTPOS.
We understand that life doesn’t run to plan at times and you may need to change or cancel your appointment. All we ask is that you provide us with 24 hours notice. Cancelling without 24 hours notice or not showing up to an appointment will incur the loss of your holding deposit (40%). This will be deducted from your credit card or gift certificate.
Please note that if you fail to give us 24 hours notice of cancellation for waxing and other appointments, you may be required to provide a holding deposit to reserve future appointments.
Again, we understand that life doesn’t always run according to plan, however, we are a busy salon and turning up late to your appointment, even if by only 5 minutes, may often mean that we are unable to fit you in as it would mean that we would then run late for the next client. If we are unable to provide the treatment to you at all, this will be considered a cancellation – please see Cancellation Policy.